Lagos motorists and residents now have a faster and easier way to report traffic emergencies, as the Lagos State Traffic Management Authority (LASTMA) has unveiled a new toll-free short code, 3367, aimed at boosting emergency response and improving traffic management across the state.

The newly introduced hotline, which replaces the agency’s former long-service code, is available free of charge on MTN, Glo, and Etisalat (T2) networks, allowing millions of Lagosians to report incidents without incurring any costs.

With the new 3367 line, road users can quickly alert LASTMA about broken-down vehicles, accidents, stranded tankers, disabled trucks, blocked roads and other traffic emergencies requiring urgent attention.

In a major move to strengthen accountability, the platform will also allow members of the public to report the behaviour, professionalism and activities of LASTMA officers while on duty.

Speaking on the development, LASTMA General Manager, Olalekan Bakare-Oki, described the initiative as a major milestone in the agency’s drive to build a smarter, faster and more citizen-focused traffic management system.

According to him, Lagos’ rapid growth as one of Africa’s busiest megacities demands modern solutions capable of responding swiftly to traffic challenges.

“The launch of the 3367 toll-free short-code hotline is another giant step toward creating a safer and more efficient transportation system in Lagos. It gives residents a direct and cost-free channel to report emergencies that need immediate action,” he said.

To make communication easier for everyone, LASTMA revealed that callers can speak with hotline operators in English, Yoruba or Pidgin English, a move expected to widen public participation and eliminate language barriers.

Bakare-Oki assured Lagosians that all reports received would be treated with professionalism, confidentiality and urgency, urging residents to embrace the hotline as a key tool in promoting road safety and accountability.

With this move, LASTMA is banking on technology and public collaboration to tackle gridlock and emergencies faster, as Lagos continues its push for safer and smoother roads.