The Lagos State Traffic Management Authority has announced plans to introduce a free short code service aimed at improving communication between the agency and road users across Lagos.

Speaking in Lagos on Monday, the General Manager of LASTMA, Olalekan Bakare-Oki, revealed that the initiative is expected to go live within the next two to three weeks, pending final approval from telecom providers.

According to him, the new short code will replace the existing long phone number currently in use, making it easier and faster for residents—especially motorists—to report traffic situations and emergencies.

Bakare-Oki explained that installation of the necessary equipment is already underway, with the agency preparing to fully activate the system upon completion. He noted that the platform will allow Lagosians to share a wide range of information, including traffic congestion updates, emergencies, feedback, and reports on the conduct of traffic officers.

He further disclosed that LASTMA’s digital call centre, currently staffed by 10 responders, supports communication in English, Yoruba, and other local languages, ensuring accessibility for a broad spectrum of residents.

Highlighting operational efficiency, the LASTMA boss emphasized the agency’s strong collaboration with key emergency responders such as the Nigeria Police Force, the Lagos State Ambulance Service, the Lagos State Fire and Rescue Service, and the Lagos State Emergency Management Agency. He described the partnership as “top-notch,” enabling swift response to incidents across the state.

Providing insight into recent operations, Bakare-Oki stated that the agency received nearly 300 calls between January and March. However, he acknowledged a temporary decline in service efficiency due to system downtime caused by the integration of the new short code.

Despite this, he assured residents that the upgrade will significantly enhance service delivery once completed.

“We will be back stronger in the next two to three weeks with improved responsiveness and better engagement with the public,” he said.